Cancellation and Refund Policy
This policy applies to customers who purchase paid services from BEE PIXEL LLC (“Bee Pixel Tech”) under a written quote, agreement or invoice, and is provided to the customer before payment. All amounts are in United States dollars (USD). This policy forms part of our Terms of Service.
1. General principle
Bee Pixel Tech produces custom software and digital services. Once work begins, reserved time, labor and costs cannot be recovered. Refunds are therefore given only in the situations described in this policy and calculated as set out here; otherwise, payments are non-refundable.
2. Free discovery meeting
No payment is taken for free discovery meetings. Cancelling or rescheduling a meeting is free of charge.
3. Initial payment
Paid work begins once the initial payment stated in the quote (usually 30–50% of the project fee) is received. This payment covers reserving the project schedule and team capacity, requirements analysis and planning, and is credited toward the total project fee.
4. Cancellation before work begins
If you cancel in writing after the initial payment but before work begins, 20% of the initial payment is retained for schedule reservation and administrative costs, pre-approved non-recoverable third-party costs are deducted, and the remainder is refunded.
5. Cancellation after work begins
Once work has begun, the initial payment is non-refundable. The amount earned up to receipt of the cancellation notice is the sum of: fees for completed milestones; work performed on the milestone in progress, calculated at the hourly rate in the quote or by the percentage of the milestone completed; and pre-approved third-party costs. The initial payment is retained even if this amount is lower. If the amount earned exceeds payments made, the difference is invoiced and due within 7 days; if payments made exceed both the amount earned and the initial payment, the excess is refunded.
6. Delivered and accepted work
Milestones that have been delivered and accepted, or deemed accepted, are non-refundable. Delivery is deemed accepted if no written, specific non-conformity is reported within 7 days of delivery, or if the delivered work is used in production or for commercial purposes. A change of preference, opinion, design taste or business strategy is not grounds for a refund; such requests are priced as additional scope.
7. Defective or incomplete delivery
If delivered work does not conform to the scope agreed in writing, we will first correct it free of charge after your notice. If we cannot remedy the non-conformity within a reasonable period (usually 15 business days), the amount paid for the affected deliverable only is refunded.
8. Customer delays and abandoned projects
If content, access, approvals or payments required for the project are not provided for 30 days and there is no response within 10 days of our written reminder, the project is deemed cancelled by the customer and section 5 applies. Restarting the project is subject to a new schedule and current pricing.
9. Cancellation by Bee Pixel Tech
If we end a project for a reason not attributable to the customer, we deduct fees for work completed and delivered and refund the remainder, including any unearned portion of the initial payment. Where we terminate because the customer breached payment obligations or the Terms of Service, section 5 applies.
10. Third-party products, maintenance and subscriptions
Domain names, hosting, software licenses, plugins, themes or API fees purchased on your behalf are non-refundable once purchased and are subject to the provider's terms. Monthly or annual maintenance and support can be cancelled by written notice before the period ends; cancellation takes effect at the end of the current period, with no partial refund for a period that has started. One-time projects never convert into subscriptions automatically.
11. How to request a refund
Send your cancellation or refund request with your project or invoice number to info@beepixeltech.com. We review requests within 5 business days and share the calculation in writing. Approved refunds are initiated in USD to the original payment method within 10 business days; card payments made through Stripe are refunded to the same card and may take 5–10 business days to appear, depending on your bank. Exchange rate differences and your bank's currency fees are not refundable. For cancellations requested by business customers, payment processing fees that the payment provider does not return may be deducted from the refund.
12. Payment disputes
If you have a problem with a payment or refund, please contact us before disputing the charge with your bank; most issues can be resolved directly and faster. If a dispute is unfounded, the accepted quote, correspondence and delivery records will be submitted to the payment provider. This section does not remove your legal right to dispute a charge.
13. Consumer rights
Our services are primarily intended for businesses. If you purchase as a consumer, the non-waivable rights of your country of residence (for example, the 14-day right of withdrawal for distance contracts in the EU/EEA and Türkiye) are preserved. If you expressly request that work begin during the withdrawal period, you pay for services provided up to that point, or the right of withdrawal ends, as provided by applicable law. Nothing in this policy limits rights that cannot be waived by law.